IP-Security Camera Brand is First-of-Its-Kind to Enable Live, Human-Assisted Emergency Agent Support,
Allowing Users to Directly Dispatch Appropriate First Responders
SAN JOSE, Calif. — July 21, 2021 — Arlo
Technologies, Inc. (NYSE: ARLO), a leading smart home security brand, today announced its
new AI-based subscription service plans with the introduction of Arlo Secure and Secure Plus. The
premium services boast support for unlimited household security devices, along with advanced AI
object detection, and smarter, more interactive notifications. Additionally, the new 24/7, one-touch
Emergency Response is available with the Secure Plus plan, enabling Arlo users to directly dispatch
first responders during an emergency for quicker action.
In the event of an emergency when every second counts, thanks to Arlo’s new Emergency Response
service, with one touch, customers can rapidly send fire, police or medical responders to a camera’s
location. This eliminates the need to physically talk to a dispatcher, saving precious time so users
can stay focused on managing the emergency or getting back to their home. Agents will share critical
information input by customers into the Arlo App, enabling emergency personnel to better prepare
while en route. Users will receive updates from Arlo Emergency Response agents via their preferred
method of communication, through SMS messaging, or a voice call.
“The unveil of the Arlo Secure and Arlo Secure Plus represent Arlo’s commitment to enhanced emergency
support and customer feedback, delivering complete peace of mind at a greater value,” says Tejas
Shah, Senior Vice President of Product and Chief Intelligence Officer at Arlo Technologies, Inc.
“Our users wanted easy-to-understand subscription options to help them protect their homes and loved
ones, and we listened.”
Arlo Secure plans start at $9.99 a month to support unlimited security devices in the home.
Alternatively, Arlo Secure Plus not only supports all household cameras, but also increases video
recording quality up to 4K for supported devices and includes the Emergency Response feature for
$14.99 a month. For customers with a single device, Arlo offers a $2.99 a month option.
Features of the Arlo Secure subscriptions include:
- Emergency Response (Arlo Secure Plus) – With one touch,
dispatch fire, police, or medical responders to the camera’s location. If directed by the user,
Arlo’s Emergency Response team can also provide critical location information to responders en
route to better prepare them, such as gate codes, medical conditions of family members, and pet
details.
- 2K (Arlo Secure) and 4K (Arlo Secure Plus) Cloud-based Video
Recording – View 30 days of recordings securely stored on Arlo’s SmartCloud platform,
for ultimate peace of mind and protection even if the device is damaged or stolen in a break-in,
storm or other physical incident.
- Unlimited Cameras – Users can enjoy Arlo Secure service
for all cameras in their home with one all-encompassing plan. Add new Arlo cameras for no
additional charge.
- Advanced Object Detection – Arlo processes and filters 50
million events each day through advanced object detection backed by visual artificial
intelligence, allowing for better recognition of people, packages, vehicles, and animals to add
key context to notifications and reduce unwanted alerts.
- Smart Interactive Notifications – Users can take quicker
action by responding to rich notifications or viewing an animated preview of a notification
video through the lock screen on their smartphone.
- Smoke and CO Alarm Detection – Get notified when the
camera hears a smoke or CO alarm triggered.
- Cloud-based Activity Zones – Users can reduce unwanted
notifications by highlighting specific areas on their property where they want motion to be
detected.
- Call a Friend – Customers can instantly call a friend
through the Arlo App from their notification screen with one tap.
- 24/7 Priority Support – Subscribers get priority technical
support through the in-app Help Center with omni-channel access to phone, chat, Community or
self-help articles.
Starting July 21, Arlo hardware purchases will ship with a three-month free trial of Arlo Secure Plus
features. For more information on the full range of Arlo smart home security products and services,
visit www.arlo.com/en-us/arlosecure.html.
About Arlo Technologies, Inc.
Arlo is the award-winning, industry leader that is transforming the way people experience the
connected lifestyle. Arlo’s deep expertise in product design, wireless connectivity, cloud
infrastructure and cutting-edge AI capabilities focuses on delivering a seamless, smart home
experience for Arlo users that is easy to setup and interact with every day. The company’s
cloud-based platform provides users with visibility, insight and a powerful means to help protect
and connect in real-time with the people and things that matter most, from any location with a Wi-Fi
or a cellular connection. To date, Arlo has launched several categories of award-winning smart
connected devices, including wire-free smart Wi-Fi and LTE-enabled security cameras, audio and video
doorbells, and a floodlight.
With a mission to bring users peace of mind, Arlo is as passionate about protecting user privacy as
it is about safeguarding homes and families. Arlo is committed to supporting industry standards for
data protection designed to keep users’ personal information private and in their control. Arlo does
not monetize personal data. Arlo provides enhanced controls for user data, supports privacy
legislation, keeps user data safely secure, and puts security at the forefront of company culture.
Safe Harbor Statement under the Private Securities Litigation Reform
Act of 1995:
This press release contains forward-looking statements within the meaning of the U.S. Private
Securities Litigation Reform Act of 1995. The words “anticipate,” “expect,” “believe,” “will,”
“may,” “should,” “estimate,” “project,” “outlook,” “forecast” or other similar words are used to
identify such forward-looking statements. However, the absence of these words does not mean that the
statements are not forward-looking. The forward-looking statements represent Arlo Technologies,
Inc.’s expectations or beliefs concerning future events based on information available at the time
such statements were made and include statements regarding Arlo cameras, Arlo video doorbells, Arlo
Secure and future Arlo products. These statements are based on management's current expectations and
are subject to certain risks and uncertainties, including the following: future demand for the
Company's products may be lower than anticipated; consumers may choose not to adopt the Company's
new product offerings or adopt competing products; and product performance may be adversely affected
by real world operating conditions. Further, certain forward-looking statements are based on
assumptions as to future events that may not prove to be accurate. Therefore, actual outcomes and
results may differ materially from what is expressed or forecast in such forward-looking statements.
Further information on potential risk factors that could affect Arlo and its business are detailed
in the Company's periodic filings with the Securities and Exchange Commission, including, but not
limited to, those risk factors described in the Company's Annual Report on Form 10-K for the year
ending December 31, 2020 and Quarterly Report on Form 10-Q for the fiscal quarter ended March 27,
2021. Given these circumstances, you should not place undue reliance on these forward-looking
statements. Arlo undertakes no obligation to release publicly any revisions to any forward-looking
statements contained herein to reflect events or circumstances after the date hereof or to reflect
the occurrence of unanticipated events.
1 This statement is based on the competitive landscape for home security systems in July
2021.
2 Beginning July 21, 2021, Arlo Smart subscription plans will no longer be available for
purchase. Instead, Arlo Secure plans will be available to Arlo customers.